Return & Refund Policy

Last updated: August 24, 2026

At VALKOR, we want you to feel confident ordering from us. If you're not satisfied with your purchase, we're here to help.

30-Day Satisfaction Guarantee

You may request a refund within 30 days of delivery if you're not satisfied with your VALKOR purchase.

To request a refund, contact our customer support team at [YOUR SUPPORT EMAIL] and provide:

• Your order number
• The email address used for the purchase
• The reason for your refund request
• Photos of the product, if requested by our team

Refund requests must be submitted within 30 days of the date your order was delivered.

Product Returns

Because VALKOR products are dietary supplements, we prioritize product safety and quality.

For a standard return, the product should be unopened, unused, and in its original packaging.

If you have opened or used the product and are dissatisfied with it, contact us before sending anything back. Depending on the circumstances, we may offer a refund, replacement, or another appropriate resolution.

Do not send products back without receiving return instructions from our support team.

Damaged or Defective Products

If your order arrives damaged, defective, or with a product different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label

Once we review the issue, we'll work with you to provide an appropriate resolution, which may include a replacement or refund.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 7 days of delivery.

We'll review the order and, when the issue is confirmed, arrange a replacement or refund for the affected item.

Refunds

Once your refund is approved, the refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account after we process it.

The time required for the refund to appear is controlled by your payment provider and is outside VALKOR's control.

Shipping Costs

Original shipping charges are generally non-refundable, except when the return or replacement is the result of an error on our part, such as:

• You received the wrong product
• Your order arrived damaged
• Your order was missing an item

For approved standard returns, return shipping costs may be the customer's responsibility.

Non-Returnable Situations

Refunds may not be available for:

• Products purchased from unauthorized sellers
• Orders returned outside the applicable return period
• Products damaged after delivery through improper storage or handling
• Products that have been transferred or resold
• Orders where the customer provided an incorrect shipping address

Promotional Orders

If your order included a free promotional product or bonus item, it may need to be returned along with the original purchase for a full refund.

If the promotional item is not returned, we may deduct its value from the refund.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will make a reasonable effort to cancel the order before it enters fulfillment. However, we cannot guarantee cancellation once an order has been processed or shipped.

Once an order has shipped, it will be subject to our normal return policy.

Refund Abuse

VALKOR reserves the right to refuse or limit refunds where there is evidence of repeated abuse, fraudulent activity, excessive refund requests, or violation of these terms.

Contact Us

For questions regarding returns or refunds:

Email: [YOUR SUPPORT EMAIL]

Please include your order number so our team can assist you as quickly as possible.