Refund policy

30-Day Return Policy

VALKOR accepts return requests within 30 days of delivery for products that are unopened, unused, and in their original packaging.

To qualify for a return, the product must be sealed and in resalable condition. Products that have been opened, used, or had their original seal broken are not eligible for standard returns.

To request a return, contact info@valkor.com and provide your order number, purchase email address, and reason for the return.

All returns must be approved by our customer support team before being shipped. Do not send products back without receiving return instructions.

Return Address

Approved returns should be sent to the following address after receiving authorization and return instructions from our support team:

Passion Unlimited Products LLC
228 Park Ave S #209326
New York, NY 10003-1502
USA

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the refund.

Promotional Orders

If your order included a free promotional product or bonus item, the promotional item must also be returned to receive a full refund.

If you choose to keep the promotional item, its advertised retail value may be deducted from your refund. Any applicable deduction will be communicated clearly.

Damaged, Defective, Incorrect, or Missing Items

The unopened-product return requirement does not prevent customers from reporting damaged, defective, incorrect, or missing items.

Please contact us within 7 days of delivery, where reasonably possible, and provide your order number and relevant photos. We will review the issue and determine an appropriate resolution, which may include a replacement or refund.