Shipping policy

VALKOR Shipping Policy

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Shipping & Delivery

At VALKOR, we work to get your order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

U.S. Shipping

We currently ship VALKOR orders to eligible addresses within the United States.

Free standard shipping is available on orders of $50 or more.

For orders below the free-shipping threshold, applicable shipping charges will be displayed at checkout before you complete your purchase.

Standard U.S. delivery typically takes approximately 3–7 business days after your order has shipped.

Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.

Order Tracking

Once your order has shipped, we'll send you an email containing your tracking information.

Please allow 24–48 hours for tracking information to appear or update after your package has been handed to the carrier.

Incorrect Shipping Information

Please make sure your shipping address, email address, and phone number are accurate before completing your order.

If you notice an error, contact us as soon as possible. We will make a reasonable effort to update your information before the order enters fulfillment, but we cannot guarantee changes once an order has been processed or shipped.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before being reshipped.

Delayed or Lost Packages

If your tracking information has not updated or your package appears to be delayed, please first check the tracking information provided by the carrier.

If the package remains undelivered after the carrier's estimated delivery window, contact us with your order number and tracking number so we can investigate.

A package marked "Delivered" but not received may require additional investigation with the carrier.

Damaged Packages

If your VALKOR order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the shipping package
  • Photos of the damaged product
  • Photo of the shipping label

Please keep the original packaging until we have reviewed your claim.

Gummies & Hot Weather

VALKOR contains gummy products that may naturally soften when exposed to prolonged heat.

During periods of high temperatures, we recommend retrieving your package promptly after delivery and storing the product according to the instructions on the label.

Avoid leaving the package:

  • In direct sunlight
  • Inside a vehicle
  • Outside for extended periods
  • In other areas exposed to excessive heat

Changes in texture caused by prolonged exposure to excessive heat may occur during shipping and are not necessarily an indication that the product is unsafe.

If your product arrives significantly damaged or compromised, contact us within 7 days with photos so our team can review the issue.

Shipping Restrictions

Some products or destinations may be subject to shipping restrictions. If we are unable to ship an order to your address, we will contact you and provide available options.

Questions

For questions about an order or shipment, contact:

Email: [YOUR SUPPORT EMAIL]

Please include your order number so we can assist you faster.